Terms and Conditions

New Brand Media Ltd Last updated: July 2026

---

1. Agreement to terms

1. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and New Brand Media Ltd, doing business as New Brand Media ("we", "us", or "our"), concerning your access to and use of the New Brand Media website at https://newbrandmedia.com as well as any related applications (the "Site"), and any services we provide to you under a proposal, statement of work, or invoice (the "Services"). 2. By accessing the Site and/or engaging our Services, you agree that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use the Site or Services. 3. We may update these Terms and Conditions at any time. Changes will be indicated by an updated "Last updated" date. Your continued use of the Site after changes are posted indicates acceptance of those changes, except where a material change to client Services requires a separate written agreement. 4. You are responsible for reviewing these Terms periodically. We will take reasonable steps to highlight material changes that significantly affect your rights as a client. 5. The Site is directed to people residing in the United Kingdom. 6. The Site and Services are intended for users who are at least 18 years old.

Registered address: 1 Arena House, 25 Cambridge Place, Cambridge CB2 1NS, United Kingdom Company number: 06323071 VAT number: 915941805 Email: [email protected] Phone: +44 560 366 0374

---

2. Acceptable use

You agree not to:

1. Use the Site for unlawful purposes. 2. Circumvent security features of the Site. 3. Mislead or defraud us or others. 4. Interfere with the Site's functionality or availability. 5. Attempt to impersonate another user or person. 6. Upload malware, viruses, or other harmful code.

---

3. Our content

1. All content, source code, graphics, and trademarks on the Site are owned by or licensed to us and are protected by copyright and related laws. 2. You may not reproduce, sell, or commercially exploit our content without our prior written permission. 3. We make reasonable efforts to keep Site content accurate, but we do not guarantee that it is complete, current, or free from error.

---

4. Third-party links and content

1. The Site may contain links to third-party websites or services. We are not responsible for third-party content, policies, or practices. 2. Purchases or dealings with third parties accessed via the Site are at your own risk and subject to those parties' terms.

---

5. Site management

We reserve the right to:

1. Monitor the Site for breaches of these Terms and Conditions. 2. Take appropriate legal action in respect of any breach. 3. Restrict, suspend, or remove content that is excessive, harmful, or unlawful. 4. Manage the Site to maintain security and performance.

---

6. Modifications and availability

1. We may modify or remove Site content at our discretion. 2. We do not guarantee that the Site will be available at all times and are not liable for interruptions beyond our reasonable control.

---

7. Payments and Stripe processing fees

This section applies where you pay us for Services by card or other methods processed through Stripe (or any successor payment processor we nominate), including payments made via Xero, Stripe Checkout, or a Stripe payment link.

1. Quoted amounts. Fees for Services are as set out in our proposal, statement of work, or invoice. Unless we state otherwise in writing, quoted amounts are exclusive of VAT (where VAT applies) and exclusive of any payment-processor fees described below. 2. Payment methods. We may offer payment by UK bank transfer (BACS/Faster Payments) and/or by card (or another method offered through Stripe). Where bank details appear on an invoice, card payment is optional. Choosing card does not change the underlying service fee; it may add a processing fee as set out below. 3. How card payments work. When you pay by card (or another Stripe method), payment is collected by Stripe Payments Europe Limited (or the Stripe entity that serves your region) on our behalf. Stripe's own terms and privacy notice apply to the payment session in addition to these Terms. 4. Processing fees. Stripe charges a processing fee on successful card (and certain other) payments. That fee is set by Stripe and can vary by card type, country, currency, and payment method. Current Stripe pricing is published by Stripe; we do not control Stripe's fee schedule. 5. Who pays the processing fee. Unless an invoice or payment request expressly states that card fees are included in the total, you are responsible for Stripe's processing fee when you choose to pay by card or another fee-bearing Stripe method. We do not absorb those fees by default. Where we pass the fee through, we will either:

• show it as a separate line on the invoice or payment request (for example "Add credit card processing fee" or "Card processing fee"), or
• include an uplift in the amount charged via Stripe so that the net amount we receive matches the invoice total after Stripe's deduction.

6. Transparency before you pay. The amount due, including any stated processing fee or uplift, will be visible on the invoice and/or on the payment screen before you confirm payment. By completing a card payment you accept that amount. Failure to notice a fee that was disclosed on the invoice or payment screen is not grounds for a refund or credit. 7. Bank transfer. Paying by UK bank transfer using the details on the invoice does not attract a Stripe card processing fee. If you prefer to avoid card fees, use bank transfer. 8. Failed, disputed, or refunded payments. If a payment fails, is reversed, or results in a chargeback, you remain liable for the invoice amount and any fees Stripe or your bank charges us in connection with that event, except where the failure is solely our fault. 9. No credit agreement. Paying by card does not create a credit facility with us. Title to deliverables and licensing of work product remain subject to the relevant proposal or statement of work and to payment in full of sums due.

If anything on an invoice conflicts with this section, the invoice (or a written variation signed by us) prevails for that engagement.

---

8. Domain management and renewal

1. Client responsibility. Registration, renewal, and maintenance of domain names remain your responsibility unless we have agreed in writing to manage a specific domain for you. We are not liable for loss, suspension, or cancellation of a domain due to failure to renew or to keep registrant details accurate. 2. Assistance by New Brand Media. Where we assist with registration or renewal, you must notify us in writing at least 30 days before the renewal date if you want us to renew on your behalf. Without that notice, we have no obligation to renew. 3. Ending renewal services. You may end domain renewal services by writing to us at least 30 days before the renewal date. Late notice may result in automatic renewal charges. 4. Limitation of liability for domains. We are not liable for direct or indirect loss (including loss of profits, business interruption, or data) arising from failure to register, renew, or maintain a domain name, except to the extent such exclusion is not permitted by law.

---

9. Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision is severable and does not affect the validity of the remaining terms.

---

10. Governing law

These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes arising from them, subject to any mandatory rights you may have as a consumer (if applicable).

---

11. General

1. Our failure to enforce any right under these Terms is not a waiver of that right. 2. For questions about these Terms, contact us at the registered address above or at [email protected].

---

Company No. 06323071 · VAT 915941805